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FAQs

Australian Stock means an item physically located in either our shop or warehouse here in Melbourne.

USA Stock refers to products which will be shipped direct to us upon placement of your order. Once received we will get the item to you in the next postal run.

Items shipped from the USA will usually arrive into Australia within 7-10 days.

No matter where you order from, your purchase will be shipped with tracking. You will be always be provided with a tracking number and the relevant carrier’s information. This will enable you to keep an eye on the progress of your delivery.

The Showgirl Shop is located in Melbourne, Australia. You can visit us at 1/15 Dawson Street, Coburg North, VIC 3058.

The number one source of complaints that we receive is to do with colour.

Our images are taken by a professional photographer in as close to perfect lighting as possible.
As with any image, they will display differently on different device screens. If colour is a big concern for you, we recommend that you have a look at the images on multiple devices before purchasing.

Colour is subjective. And as such, we all have different definitions and interpretations of what ‘blonde’ is.

For instance, listed on the website we carry a colour named ‘DIY Blonde.' We have called it that as it is a more yellow-toned blonde... in our opinion. ‘Pure Blonde’ is a much lighter blonde blend. It is a blend of the same colour as ‘DIY Blonde’ with the addition of a pure white. This results in a much lighter and brighter blonde.

‘Platinum’ is a metal, and as such we feel that it is more of a grey, than a blonde.

Yes - however, a few very important things to note...

Your wig is plastic. This means heat can melt or alter the fibres.

Whilst the fibres are heat resistant the temperature of a straightening iron is well and truly above what this fibre can handle unless your iron can be adjusted to the ‘safe zone of around 160 – 180 degrees. Anything above this and you will destroy the wig.

Heat in the form of steam is best. The method we recommend is to thoroughly brush through the wig to ensure there are no knots. Then taking small sections at a time use a garment steamer and steam the section from the crown of the wig through to the end. Brush through and repeat.

With straightening and curling wigs, YouTube really is your best friend. There are so many tutorials out there. Jump in and give it a go!

In order to prolong the life of your synthetic wig, heating should be avoided. The Showgirl Shop accepts no liability for any damage caused whilst heat styling your wig.

The Showgirl Shop only carry wigs with medium cap sizes that adjust between 22 to 23.5 inches, along with a generous amount of lace along the front. This sizing will ensure that your natural hair line is concealed. You may need to trim away any sideburns or hair on the nape of your neck.

From time to time, some of your natural hair may be visible from between the hair wefts in some wigs. This is rare and in no way a defect of the wig. We recommend wearing a flesh coloured wig cap underneath your wig. Think of it as a concealer!

Please choose carefully. We do not cancel orders due to change of mind. We will however change a product on the order assuming that notice has been provided prior to fulfilment.

We will happily arrange any exchange. There are a few conditions to keep in mind...

You must raise the request within 24 hours of receiving your order. We do check the tracking information every time we receive a exchange request. If it has been over 24 hours since delivery, we reserve the right to decline the return request.

You are responsible for arranging and paying the return postage to get your exchange back to us. You will also be issued an invoice to pay for postage of the replacement item(s) to be sent to you.

Once we have received your return parcel, we will thoroughly inspect the item(s) for any signs of wear. If it has been worn, or the lace is cut on a wig, or scuff marks on the shoes - we will be sending it back to you at your own cost.

We only accept returns that are in the same condition as when we sent them out. ie. Clean, un-damaged, un-marked, un-scuffed, un-knotted, and with un-trimmed lace, in the original packaging etc. If the item is returned in good order, we will contact you and provide you with the new tracking number for your replacement items, once your return shipping invoice has been paid.

For exchange due to change of mind or incorrect sizing, shoes sourced from the USA will be subject to our returns policy as well as a 15% re-stocking fee. For example, if your purchase price was $149.95 plus $15 shipping; we will refund you $149.95 minus 15%. In this case your refund would be $127.46
Shoes sourced from Australian stock will be exempt from the re-stocking fee.

You will be responsible for postage costs. We recommend sending the parcel with tracking as it protects you. The Showgirl Shop will not be held liable for returns that are lost or not delivered by couriers or postal services.

We are not legally obliged to provide a refund, unless the product provided to you is faulty. All products are inspected by a member of the team prior to being shipped to you.

In the unlikely event that there is a manufacturing defect that we have missed we will ask you for a photo of the defect to be emailed to us, along with your name and order number. You must raise the request within 24 hours of receiving your order. We do check the tracking information every time we receive a exchange request. If it has been over 24 hours since delivery, we reserve the right to decline the refund request.

Upon receipt of the damaged or faulty claim a member of the team will review the claim, and make contact with you to resolve the issue.

For refund due to change of mind or incorrect sizing, shoes sourced from the USA will be subject to our returns policy as well as a 15% re-stocking fee. For example, if your purchase price was $149.95 plus $15 shipping; we will refund you $149.95 minus 15%. In this case your refund would be $127.46
Shoes sourced from Australian stock will be exempt from the re-stocking fee.

You will be responsible for postage costs. We recommend sending the parcel with tracking as it protects you. The Showgirl Shop will not be held liable for returns that are lost or not delivered by couriers or postal services.

We are always available to be contacted on the following channels:

Contact Us Form
hello@theshowgirlshop.com
Phone: +61 3 9005 2260 or +64 9 887 0318

Our business hours are 12pm – 3pm, Tuesday – Saturday. If we are not available by phone, please do leave a message. We will return your call as soon as we are able. Please check your local time zone prior to calling as we are in Melbourne, Australia - AEDST (GMT+10).

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