Returns & Exchanges
We will happily exchange your purchase however; we do have time limits.
You have 24 hours from the time your purchase is delivered to contact us by email to firstname.lastname@example.org to request an exchange. We take this time from the tracking information on the Australia Post tracking website.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To facilitate an exchange, you will need to send the items back to us with a traceable postage service. We also suggest you purchase insurance, as we will not accept responsibility on any lost parcels.
When we receive your returned item, we will inspect it to ensure it is in an unworn state and the lace has not been trimmed, shoes are not scuffed etc. Once your return has been inspected, we will send you an invoice via email for the postage charges for the replacement item. Once paid, your item will be posted and a tracking number provided to you by email.
If your purchase is returned to The Showgirl Shop in any condition other than the condition it was dispatched to you; your exchange request will be rejected and you will be invoiced for the return shipping.
We are not legally obliged to provide a refund, unless the product provided to you is faulty. All products are inspected by a member of the team prior to being shipped to you.
In the unlikely event that there is a manufacturing defect that we have missed we will ask you for a photo of the defect to be emailed to us, along with your name and order number. This is not because we doubt you but because we quite often rely on these images to decide if you should simply dispose of the item, or if we are a able to lodge a claim with our supplier/manufacturer.
You must raise the request within 24 hours of receiving your order. We do check the tracking information every time we receive an exchange or refund request. If it has been over 24 hours since delivery, we reserve the right to decline the refund request: unless the product is damaged.
Upon receipt of the damaged or faulty claim a member of the team will review the claim, and make contact with you to resolve the issue. This usually takes up to 72 hours or three business days.
For refund due to change of mind or incorrect sizing, shoes and wigs will be subject to our returns policy as well as a 15% re-stocking fee. For example, if your purchase price was $149.95; you will receive $149.95 minus 15%. In this case, your refund would be $127.46.
We are unable to refund any shipping fees you paid originally, as we have indeed utilised Australia Post and incurred the shipping cost.
In the event that your refund request is accepted, you will be responsible for the return shipping costs. We recommend sending the parcel with tracking as it protects you. The Showgirl Shop will not be held liable for returns that are lost or not delivered by couriers or postal services.
The Showgirl Shop does not offer refunds on sale items. All sales items are final. Please choose any sale items carefully.